Shipping Policy

ZiO Health ltd offers FREE worldwide delivery; check the tab below for delivery times.

 Area

 Estimated delivery time

UK

1-3 business days

Europe

2 - 5 business days

USA

2 -12 business days

Rest of the world

2 - 12 business days

Please note that delivery times are just just an estimate and it might take longer to receive your Elosia Strips.

Return Policy

Unsatisfied with your subscription from elosia.life? If you purchased a 4-month or 12-month Elosia subscription and you wish to cancel it, we are happy to accept returns and offer you a full refund within 30 days from the date of purchase.
 

To return your product, please mail your product to ZiO Health ltd, Makerversity, Somerset House, London, WC2R 1LA, UK.

You will be responsible for covering return shipping costs.

Once we receive and inspecte your product, we will notify you of the approval or rejection of your refund by email.

The money will be returned to your account within 14 days, provided that the above conditions are met. Credit will be issued to the payment method or credit card used for the original purchase.

If you purchased our One-Off Health MOT, unfortunately, we can't offer you a refund.

If you have any question, contact hello@elosia.life and we will instruct on the next steps.

Warranty

ZiO Health Ltd (“ZiO Health”) ensures the original purchaser that the Elosia device (“Product”) is warranted against defects in materials and workmanship for a period of twelve (12) months from the date of purchase (“Warranty Period”), when used in accordance with Elosia’s user manual. This Limited Warranty is only valid in jurisdictions where the Product has been sold by ZiO Health and not from a third party. This Limited Warranty applies only in countries where ZiO Health supplies the Product. The Product is not warranted if used in another country.

ZiO Health does not warrant that use of the Product will be error-free or uninterrupted. ZiO Health is not responsible for damage caused by failure to follow user instructions or failure to comply with ZiO Health’s Terms of Use.

This Limited Warranty does not cover software embedded in the Product or services delivered by ZiO Health to owners of the Product. Please refer to ZiO Health’s Terms of Use for further details on user rights regarding software and services.

If a hardware defect arises and ZiO Health receives a valid claim within the Warranty Period, ZiO Health, at its option and to the extent permitted by law, will either 1) repair the Product at no charge, using new or refurbished replacement parts or 2) replace the Product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are the purchaser’s sole and exclusive remedies. Any replacement hardware product will be warranted for the remainder of the original Warranty Period or sixty (30) days, whichever is longer.