Return Policy

ZiO Health Ltd offers free returns and full refunds.

Unsatisfied with your purchase from Whatever the reason, we are happy to accept returns and offer you a full refund within 30 days from the date of purchase.

ZiO Health Ltd will cover the return shipping cost for orders sent from the countries that Elosia is currently available in: EU and UK.

To request a refund, contact and we will instruct on the next steps.

The money will be returned to your account within 14 days, provided that the above conditions are met. Credit will be issued to the payment method or credit card used for the original purchase.


ZiO Health Ltd (“ZiO Health”) ensures the original purchaser that the Elosia device (“Product”) is warranted against defects in materials and workmanship for a period of twelve (12) months from the date of purchase (“Warranty Period”), when used in accordance with Elosia’s user manual. This Limited Warranty is only valid in jurisdictions where the Product has been sold by ZiO Health and not from a third party. This Limited Warranty applies only in countries where ZiO Health supplies the Product. The Product is not warranted if used in another country.

ZiO Health does not warrant that use of the Product will be error-free or uninterrupted. ZiO Health is not responsible for damage caused by failure to follow user instructions or failure to comply with ZiO Health’s Terms of Use.

This Limited Warranty does not cover software embedded in the Product or services delivered by ZiO Health to owners of the Product. Please refer to ZiO Health’s Terms of Use for further details on user rights regarding software and services.

If a hardware defect arises and ZiO Health receives a valid claim within the Warranty Period, ZiO Health, at its option and to the extent permitted by law, will either 1) repair the Product at no charge, using new or refurbished replacement parts or 2) replace the Product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are the purchaser’s sole and exclusive remedies. Any replacement hardware product will be warranted for the remainder of the original Warranty Period or sixty (30) days, whichever is longer.